The Lucrative Sri Lankan call centres
Sri Lanka is a youthful BPO business country which is recovering from the shocks it has suffered from the previous years where it was involved in war. It is also be affected by the unstable northern side of which has constant unrests. This is not however, enough to stop the thriving of the Sri Lankan call centers. They call centers account for most of the revenue which is gotten from the BPO business as a whole as in the country.
There has been so much investment done by various players in the call centers development which includes the small and medium sized BPO companies as well as other international companies which has used millions of dollars in improving the Sri Lankan call centres. One of the companies which has pumped a lot of money to call centers is the HSBC, a global banking entity that has used almost 31 million dollars in the call centers development in Sri Lanka. HSBC gas constructed a 1600 seats call center which can employ up to 3000 employees.
All the above the success and the revenues earned is being attributes to the governments initiative of wanting to develop a good BPO business industry with its trade association model. Other than this the Sri Lankan call centers have also much benefited from the good telecom infrastructure which has eight service providers. This is not all, Sri Lanka has also has three marine cables which links it to the rest of the world making it easily accessible.
Finally, the large population of college graduates each year from IT and other fields are unable to secure better jobs results in working in some of the call centers within the country. The country has a very high level of literacy with good English mastery which enables them to work well in the call centres.
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