Benefits

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Clients

Since our formation back in 2004 we have been providing high end back office solutions mostly to large blue chip companies in the UK. Even though we specialise in providing services mainly to UK clients we have strategically chosen some local partners to work achieve better resource utilisation around the clock.

In order to give you some idea of the breadth of services we provide here we have listed some of the clients who use the services from each of our three main areas – 24x7 Contact Centre, Business Intelligence and Web/Software Development.


NEC is a leading global manufacturer and service provider of telecommunication, computer and electronic devices, NEC has devoted more than 100 years of technological innovation to providing its customers with solutions of genuine value through innovative technologies for everyday use, as expressed in its slogan "Empowered by Innovation".

The Edge provides a number of value added solutions both from the Business Intelligence and the 24x7 Contact Centre Divisions. We also provide out of hours technical support and parts dispatch services to some of their most mission critical installations around the UK.
Web site : www.nec.co.uk

SpiriTel is a leading telecommunications business whose focus is the supply of a full range of traditional and emerging Internet Protocol (IP) based products and services to businesses. Spiritel’s voice and data product portfolio includes minutes, line rental, broadband, telephone system installation and maintenance, Wi-Fi, VPN design and management and a full range of VoIP services. They bring together proven and scaleable products that deliver improved service, reduce costs and increase operational efficiency for approximately 3000 SME and corporate clients throughout the UK and Ireland.

The Edge provides a suite of out of hours support and monitoring services to all their clients. We specialise in managing and dealing with hospitality specific clients who demand high availability and quick response time. Like the clients we never stop – true 24x7 Support. We also provide in depth IT and Telco support including Cisco and Mitel equipment.
Web site : www.spiritelplc.com

Mihin Lanka is the budget airline of Democratic Socialist Republic of Sri Lanka, which was formed to cater for low cost air transportation to the traveling public. The first and only budget airline in Sri Lanka and one of two (after the main national airline) airlines in Sri Lanka.

The Edge is a strategic partner of Mihin Lanka in the Call Centre, reservation, web and e-marketing areas. We provide a comprehensive 24x7 Contact Centre Solutions for all Mihin’s telephone, web, email and fax inquiries – the services range from customer support, reservations and ticketing and emergency assistance.

In addition The Edge developed and manages the most frequently used Mihin Lanka website (www.mihinlanka.com) and their online marketing activities including e-mailers and SEO.
Web site :www.mihinlanka.com

Futuresource Consulting is a specialist research and knowledge-based consulting company, formed in June 2008 through a merger between Understanding & Solutions and Decision Tree Consulting (DTC).

The Edge provides a range of data research, analysis and support services from our Business Intelligence and Tele-Marketing Divisions.
Web site :www.futuresource-consulting.com

TMS-ComTelco provides technology solutions for the hospitality Industry. TMS-ComTelco helps hotel owners and hotel managers to use communication systems and services to win guest loyalty, differentiate their brands and increase their profitability. They achieve this through a marriage of strategic management services and advanced technologies.

The Edge provides 24x7 Support for some of TMS’s WIFI and HSIA clients in the hospitality sector.
Web Site : www.tigertms.com

Unilink was formed in 1994 we have built many years experience of supporting SMEs and are recognised in that through our partnerships with major global IT suppliers including most notably Microsoft, HP, Apple, Blackberry, CISCO, Trend Micro, VMware, IBM and Lenovo.

The Edge provides web development, hosting and maintenance including content management services.
Web Site www.unilink.com

Benefits
24x7 Call Center
Business Intelligence
Software Solutions