NEWS
01 April 2011 - Traffic Survey Market Research
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka is chosen to partner with a leading UK Traffic Survey Market Research company.
The fast turnaround and accuracy has added greater value to the existing integrity and commitment the Edge promises to their clients. The client who has outsourced for the first time since their launch over 10 years ago was extremely pleased with account mangement to output.
01 May 2011 - Market Research in the UK
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka wins yet another Qualitative Market Research project in the UK. This achievement clear outlines the staff capability and absolute commitment the Edge illustrates to their clients.
The commissioned research involves gathering sensitive public sector information on current affairs in the UK. Edge was carefully chosen above others due to the track record and the in-house capabilties.
01 August 2010 - Ahasa Magazine – The official in-flight magazine of Mihin Lanka
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka enters the publishing market with the launch of the Ahasa Magazine – the official in-flight magazine of Mihin Lanka; Sri Lanka's first and only budget airline.
The first issue was successfully launched during the month of August 2010 with exceptional coverage in all 3 languages. The magazine was well received by the public, airline and the advertisers. Initially quarterly based but will grow to bi-monthly and monthly within 2 years from launch.
01 April 2010 - Strategic Move
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka decides to expand its processes, thus relocate at the World Trade Centre.
The World Trade Centre (WTC) is undoubtedly the best location in the whole of Sri Lanka for businesses. With its state of the art building facilities and high resilience power, data and voice connectivity the move to WTC is a strategic step forward for The Edge Group (Pvt) Ltd. I further emphasises the company's commitment to its clients to bring continuous improvements.
We are confident that our clients will come to enjoy the 99.99% up time and speed of communication this location brings to us.
01 March 2010 - Edge Group wins ISO 9001:2008
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka has proven its continued commitment towards excellence by winning the ISO 9001:2008 certifications across all its processes.
This was a major milestone of the company when it started its expansion and The Edge group is proud to announce this achievement. The accreditation has positioned The Edge group above its competitors.
The Edge management would like to take this opportunity to thank all its employees for maintaining excellent commitment and passion to achieve this goal and also would not forget to thank our Client's for the opportunity given to prove our capabilities.
01 October 2009 – The Edge Group launches the new website
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka launches the new customer centric website to celebrate its 5 years of successful growth.
With the expansion of the client base and widening of the services it was necessary for the website to communicate the services in a more focused manner. Going forward the new site will have more interactive elements for the clients to interact with us online. The new site is one of many micro sites to be launched by The Edge targeting specific verticals in the industry.
01 July 2009 – The Edge Group launches Mihin Lanka’s New Website
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka has fully redesigned and launched the new Mihin Lanka’s website – www.mihinlanka.com.
The new site is very much in-line with a true budget carrier concept and focuses on driving new customers. The target for this site was very tough and diverse. Mihin Lanka wanted the new site to drive more visitors and bookings, offer a number of self-service solutions to drive down cost and communicate offers in a much targeted way. Since its launch the hit rates have significantly increased and the sales online have almost doubled.
01 June 2009 – The Edge Group Passes the Major Milestone of 1,000 hotels
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka passes the major milestone in securing over 1,000 hotels in Europe under its support contract.
Over the past five years The Edge has provided IT and IT related support to most of the leading hotel chains in the UK with some sites in the mainland Europe. The services ranged from helpdesk support to extensive monitoring of the sites proactively.
The Edge has positioned itself as an industry leader in this field with true 24x7x365 cover providing both preventative and responsive support to both Hoteliers and Guests. The Edge provides support to both IT and Communication infrastructure in hotels.
01 April 2009 – The Edge Group recommences Mihin Lanka Contact Centre Operation
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka recommences its Contact Centre operation with the re-launch of the first National Budget Airline.
The Edge has been a strategic partner of Mihin Lanka, the country’s first and only budget airline since its launch in 2007. The Edge’s 24x7 Contact Centre experience in handling large global players was a major attraction when Mihin was launched.
The Edge Contact Centre handles all of Mihin Lanka’s inquiries including reservation, flight information, luggage inquiries and destination support. The inquiries are dealt with in all 3 languages and in telephone, email, chat and fax forms – a true multi-lingual contact centre solution for this fast growing airline.
08 November 2008 – The Edge Group wins ISO Certification
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka has become one of the first BPO Companies in the region to receive ISO 9001:2000 certification. The accreditation was granted across the whole organisation covering its entire processes.
The process and the certification were carried out by the two leading and prestigious companies in this field. The process was managed by KPMG and the certification was issued by one of the world’s leading company, Bureau Veritas.
ISO was a major target for The Edge in its 5th year of successful growth. The accreditation has put The Edge above the rest of the BPO companies in the region demonstrating its commitment to quality and continuous process improvements.
