NEWS
01 October 2009 – The Edge Group launches the new website
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka launches the new customer centric website to celebrate its 5 years of successful growth.
With the expansion of the client base and widening of the services it was necessary for the website to communicate the services in a more focused manner. Going forward the new site will have more interactive elements for the clients to interact with us online. The new site is one of many micro sites to be launched by The Edge targeting specific verticals in the industry.
01 July 2009 – The Edge Group launches Mihin Lanka’s New Website
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka has fully redesigned and launched the new Mihin Lanka’s website – www.mihinlanka.com.
The new site is very much in-line with a true budget carrier concept and focuses on driving new customers. The target for this site was very tough and diverse. Mihin Lanka wanted the new site to drive more visitors and bookings, offer a number of self-service solutions to drive down cost and communicate offers in a much targeted way. Since its launch the hit rates have significantly increased and the sales online have almost doubled.
01 June 2009 – The Edge Group Passes the Major Milestone of 1,000 hotels
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka passes the major milestone in securing over 1,000 hotels in Europe under its support contract.
Over the past five years The Edge has provided IT and IT related support to most of the leading hotel chains in the UK with some sites in the mainland Europe. The services ranged from helpdesk support to extensive monitoring of the sites proactively.
The Edge has positioned itself as an industry leader in this field with true 24x7x365 cover providing both preventative and responsive support to both Hoteliers and Guests. The Edge provides support to both IT and Communication infrastructure in hotels.
01 April 2009 – The Edge Group recommences Mihin Lanka Contact Centre Operation
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka recommences its Contact Centre operation with the re-launch of the first National Budget Airline.
The Edge has been a strategic partner of Mihin Lanka, the country’s first and only budget airline since its launch in 2007. The Edge’s 24x7 Contact Centre experience in handling large global players was a major attraction when Mihin was launched.
The Edge Contact Centre handles all of Mihin Lanka’s inquiries including reservation, flight information, luggage inquiries and destination support. The inquiries are dealt with in all 3 languages and in telephone, email, chat and fax forms – a true multi-lingual contact centre solution for this fast growing airline.
08 November 2008 – The Edge Group wins ISO Certification
The Edge Group Private Ltd (The Edge), a leading Business Process Outsourcing Company in Sri Lanka has become one of the first BPO Companies in the region to receive ISO 9001:2000 certification. The accreditation was granted across the whole organisation covering its entire processes.
The process and the certification were carried out by the two leading and prestigious companies in this field. The process was managed by KPMG and the certification was issued by one of the world’s leading company, Bureau Veritas.
ISO was a major target for The Edge in its 5th year of successful growth. The accreditation has put The Edge above the rest of the BPO companies in the region demonstrating its commitment to quality and continuous process improvements.
